MODON Wins Best Complaint Handling Award at ICXA 2024

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Riyadh: The Saudi Authority for Industrial Cities and Technology Zones (MODON) was honored with the prestigious Best Complaint Handling award for 2024 by the International Customer Experience Awards (ICXA). MODON secured the award in the category for entities with over 5,000 employees. The accolade was announced during a ceremony held in London.

MODON’s Vision for Growth: The award highlights MODON’s commitment to becoming the preferred hub for investment growth and a leading player within the industrial and technological landscape. Its vision aligns with strategic goals to create an investment-friendly environment and deliver services that enhance investor satisfaction.

Excellence in Complaint Management: MODON has achieved remarkable success in handling customer complaints, in line with global quality standards. By the end of the third quarter of 2024, MODON achieved a complaint resolution rate exceeding 97%, with an 87% satisfaction rating among investors. Additionally, satisfaction levels with the call center services reached over 99%.

Commitment to Operational Excellence: MODON continues to strengthen its digital capabilities while playing a key role in driving industrial expansion. The authority maintains high standards of operational excellence in compliance with ISO 9001 requirements, ensuring efficient quality management systems that enhance business practices and investor satisfaction.