RIYADH: The Ministry of Human Resources and Social Development’s virtual branch has reduced visits to labor offices by 93% over the past 23 months, with monthly users dropping from 60,000 to 3,000.
The virtual branch, accessed through the Qiwa platform, enables individuals and businesses to complete transactions electronically, eliminating the need for traditional office visits.
This shift has enhanced government efficiency, made services more accessible, and accelerated transaction processing, according to the report.
The initiative showcases the ministry’s success in implementing digital solutions that offer flexibility and streamline processes, saving time for beneficiaries.
The platform provides services such as issuing professional and temporary visas, renewing work permits, transferring labor services, and inquiring about employment contracts.
Additionally, users can submit labor complaints online and book advisory appointments with ministry representatives, improving clarity and efficiency in procedures.
[Reported by Saudi Press Agency]
